Improving the Patient Experience: One Person at a Time Susan E. Mazer

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Published: October 7th 2015

Kindle Edition

71 pages


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Improving the Patient Experience: One Person at a Time  by  Susan E. Mazer

Improving the Patient Experience: One Person at a Time by Susan E. Mazer
October 7th 2015 | Kindle Edition | PDF, EPUB, FB2, DjVu, AUDIO, mp3, ZIP | 71 pages | ISBN: | 7.15 Mb

The patient experience is, at its core, both universal and individual. Patients in hospitals everywhere universally experience discomfort, fear, frustration, anxiety, and everything else that goes with being acutely ill. Yet how they each processMoreThe patient experience is, at its core, both universal and individual. Patients in hospitals everywhere universally experience discomfort, fear, frustration, anxiety, and everything else that goes with being acutely ill. Yet how they each process these feelings- how they interpret the culture of the hospital and the values of those who care for them- and how they manage their expectations is totally unique.

Susan E. Mazer, Ph.D., has been observing, writing, and speaking about the patient experience for more than 20 years. In a compilation of selected posts from her blog, she offers insights and observations to improve the patient experience, including: the effect of environmental factors, such as noise, on patients- the importance of providing compassionate care- and what HCAHPS scores really mean.



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